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ddanont · 11-30-2006, 03:46 PM

Hi!

Thank you for your words of encouragement on the S2000 defect. I just wanted to follow-up on my story about my 2007 S2000 defect. Perhaps you have some advice or good attorney relations.

I did contact the general managers, service advisors, customer relations, etc. And I recently sent letters to American Honda, President of Honda NA, & President of Honda in Japan. Today, I just got a terrible phone call from Customer Relations.

The call was from Honda Customer Relations "Regional Case Manager", who sounded more like an operator than an actual manager. She said Honda will honor the dashboard defect repair under warranty, but they will not take further actions. I was starting to give up & feeling fine with that, but explained to her my rationale for the complaint, & why I should be given a new vehicle or at least extended warranty. Unfortunately, she was quite argumentative as to what I was trying to convey, let alone knew anything about cars.

She also mentioned that she spoke to the Honda service manager to whom I initially made the complaint, who said they noticed the dashboard was shiny when I brought in the car for the complaint. I said I cleansed my dashboard once with Armor All. She said this "chemical probably caused these voids in the dashboard". I was in disbelief. I felt like I was talking to a robot, whose only interest was to say anything possible to minimize liability & whose bonus relied on number of cases they could close, rather than acknowledge the complaint. So I went into attorney mode & wrote down all her info.

She called back 10 minutes later, stating that given Armor All was applied, it brings in the question the actual cause of this defect. Thus, after discussing with her supervisor, he advised that the repair not be covered under warranty. But in her good heart, she told the supervisor that she already authorized the warranty, so I may still proceed. She added that if I continued to push the case, the repair may not be covered at all.

Can you believe it? I actually felt fine & was ready for this repair, until she started saying it was probably the Armor All that did it & ended it with a threat. This is awful! I gave up my 7 year old BMW M3, which doesn't exactly have the best reliability reputation, yet I never had a single complaint with it. Ironically, this Honda is giving me so much grief. And their Customer Relations is the most disappointing aspect about this company.

Do you or any one else have an advice on how I should proceed?

11-30-2006, 03:46 PM	#8 (permalink)
ddanont Junior Member Join Date: Nov 2006 Posts: 4	Hi! Thank you for your words of encouragement on the S2000 defect. I just wanted to follow-up on my story about my 2007 S2000 defect. Perhaps you have some advice or good attorney relations. I did contact the general managers, service advisors, customer relations, etc. And I recently sent letters to American Honda, President of Honda NA, & President of Honda in Japan. Today, I just got a terrible phone call from Customer Relations. The call was from Honda Customer Relations "Regional Case Manager", who sounded more like an operator than an actual manager. She said Honda will honor the dashboard defect repair under warranty, but they will not take further actions. I was starting to give up & feeling fine with that, but explained to her my rationale for the complaint, & why I should be given a new vehicle or at least extended warranty. Unfortunately, she was quite argumentative as to what I was trying to convey, let alone knew anything about cars. She also mentioned that she spoke to the Honda service manager to whom I initially made the complaint, who said they noticed the dashboard was shiny when I brought in the car for the complaint. I said I cleansed my dashboard once with Armor All. She said this "chemical probably caused these voids in the dashboard". I was in disbelief. I felt like I was talking to a robot, whose only interest was to say anything possible to minimize liability & whose bonus relied on number of cases they could close, rather than acknowledge the complaint. So I went into attorney mode & wrote down all her info. She called back 10 minutes later, stating that given Armor All was applied, it brings in the question the actual cause of this defect. Thus, after discussing with her supervisor, he advised that the repair not be covered under warranty. But in her good heart, she told the supervisor that she already authorized the warranty, so I may still proceed. She added that if I continued to push the case, the repair may not be covered at all. Can you believe it? I actually felt fine & was ready for this repair, until she started saying it was probably the Armor All that did it & ended it with a threat. This is awful! I gave up my 7 year old BMW M3, which doesn't exactly have the best reliability reputation, yet I never had a single complaint with it. Ironically, this Honda is giving me so much grief. And their Customer Relations is the most disappointing aspect about this company. Do you or any one else have an advice on how I should proceed?